Privacy Policy
1. Introduction
Nestud Education ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our educational services.
2. Information We Collect
We may collect the following types of information:
- Personal Identification: Full name, email address, phone number, and residential address provided through enquiry forms or during registration.
- Student Information: Class/grade level, school name, board affiliation (CBSE, ICSE, JAC, etc.), and subjects of interest.
- Usage Data: Browser type, IP address, pages visited, time spent on pages, and referring URLs — collected automatically via cookies and analytics tools.
- Communication Records: Messages, emails, and call logs related to service enquiries and support.
3. How We Use Your Information
We use the information collected for the following purposes:
- To respond to your enquiries and process service registrations
- To match students with appropriate tutors based on academic needs
- To communicate session schedules, updates, and academic progress
- To improve our website, services, and user experience
- To send relevant educational content and service updates (with your consent)
- To comply with legal obligations and resolve disputes
4. Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With Tutors: Relevant student details are shared with assigned tutors to facilitate effective instruction.
- Service Providers: Trusted third-party services (e.g., payment processors, communication platforms) that assist in operating our services, bound by confidentiality agreements.
- Legal Requirements: When required by law, regulation, or legal process.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.
- Essential Cookies: Required for basic site functionality.
- Analytics Cookies: Help us understand how visitors interact with our website.
- Preference Cookies: Remember your settings and preferences for future visits.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Student records may be retained for a period of up to 3 years after the conclusion of services for reference and academic continuity purposes.
8. Your Rights
Under applicable Indian data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal obligations)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the relevant data protection authority
9. Children's Privacy
Our services cater to students of all ages, including children under 13. We collect children's information only with the explicit consent of their parent or legal guardian. Parents may review, modify, or request deletion of their child's information by contacting us directly.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: hello@nestud.com
- Phone: +91 8092288019
- Address: Jamshedpur, Jharkhand, India